Carple Help Desk

Article 1: The "Perfect Start" – How to Install Carple Duo

Goal: Reduce returns by ensuring a successful first-time connection.

Bruno • Customer Support - Kundenbetreuung - Destek2026-03-28
  1. Identify the Data Port: Look for the USB port in your vehicle that is designated for wired CarPlay or Android Auto. If you aren’t sure, plug your phone in with a cable; the port that triggers the interface on your screen is the correct one.

  2. Plug and Wait: Insert the Carple Duo. Wait for the Carple logo to appear on your vehicle’s dashboard.

  3. Bluetooth Pairing: Open your phone’s Bluetooth settings. Look for "CARPLE-XXXX".

  4. Confirm Prompts: Tap "Pair" and select "Allow" for contacts/favorites. Most importantly, when your phone asks to "Use CarPlay/Android Auto," tap Yes.

  5. Automatic Launch: Your wireless connection is now saved. The next time you enter the car, it will connect automatically within seconds—even if the phone stays in your pocket.

Pro-Tip: Ensure your phone's Wi-Fi is ON but not manually connected to any other network during the pairing process. The device uses Bluetooth to "handshake" and Wi-Fi to "stream" the data.